FAQ
Do you need help?
We are available by email at contact@maison-massimo.com
What products do you offer?
A niche perfume house that embraces a distinct vision.
Inspired by nature and the human journey, from its conception to the production of limited edition artisanal fragrances, delivered in artistic and distinctive packaging, all brought together in a complete Maison Massimo experience.
What are your delivery times?
Delivery times vary depending on your delivery address and the delivery method chosen.
In France: 3-4 working days (Chronopost - UPS)
International: 7-10 business days (Depending on destination)
What are your payment methods?
We accept payments via bank cards (Mastercard, Visa), Apple Pay and also PayPal.
Is shipping free?
From 200€ of purchase, you can benefit from free delivery.
I would like to be reimbursed, what should I do?
To make the refund, you must contact us by email at contact@maison-massimo.com . Our team will give you the procedure to follow to make your refund.
How do I cancel my order?
To cancel your order, you must contact us by email at contact@maison-massimo.com . Our team will give you the procedure to follow to make your cancellation request.
I want to create my own perfume brand, is that possible?
Yes of course, you must fill out our form in our space dedicated to the reseller: fill out the form
I want to be a reseller, how do I do it?
To be a reseller of our products, please fill out the form right here: reseller area
How to contact you?
To contact us, you can reach us by email at contact@masion-massimo.com or by filling out the form right here: contact form
