PRIVACY POLICY
Last updated on: 07/16/2024
Welcome to this website (https://www.maison-massimo.com), which is owned or operated by Maison Massimo. MAISON MASSIMO refers to the companies listed at the end of this Privacy Policy, as amended from time to time. MAISON MASSIMO is also referred to in this Privacy Policy as “we”, “us” or “our”.
MAISON MASSIMO values its customers and respects their privacy. Your visit to the Site and your use of any of the services or features we provide are subject to our Terms and Conditions.
This privacy policy (together with our terms and conditions, cookies policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are the data controller of your personal data. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Our website is not directed to or intended for use by children under the age of 13. We do not knowingly or intentionally collect information from children under the age of 13.
This Privacy Policy does not cover information that you submit on other websites. For example, if you post something on third party sites such as Facebook, Twitter, Instagram or YouTube (“Third Party Sites”), that information is governed by the privacy policies of those websites and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by a member or brand of our group (“Associated Sites”), for example www.unnamedperfume.com, that information is governed by the privacy policies of those Associated Sites and is not governed by this Privacy Policy. You should always check the terms and conditions and privacy policies posted on Third Party Sites and Associated Sites.
1.How/when we collect personal information from you
Information you provide to us: You may provide us with personal information about you when you:
visit our website;
complete forms on our Site or in store or when you correspond with us by telephone, email or otherwise.
register to use our Site (which you must do if you wish to use some of the services and features we offer on our Site), subscribe to our service or place an order on our Site;
submit inquiries, comments, suggestions, ideas or other information;
participate in our customer satisfaction surveys or other market research; and/or
communicate with us through social networking websites, third-party applications or similar technologies.
Information we receive from other sources: We may receive information about you if you use any of the other websites we (or any member or brand of our group) operate or other services we provide. In this case, we will have informed you when collecting this data that it may be shared internally and combined with data collected on this Site. We also work closely with third parties (including, for example, subcontractors in technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, credit reference agencies, etc.) and may receive information about you from them.
2. Personal information we collect about you:
We may collect and process the following personal information about you that you submit to us, such as:
your contact details (such as your name, address, email address and telephone number);
demographic information (such as age and/or other information that may identify you as an individual);
passwords and other authentication information;
responses to any customer satisfaction survey or market research (unless these are provided anonymously);
financial information and credit card information; and/or
your marketing preferences.
We may also collect information from you automatically. For example, if you contact us with a complaint or query, we may keep a record of any telephone number used to call our customer service number as well as the correspondence and the time it took us to deal with any query or request you had. We may also record your satisfaction levels with the services we have provided. We will also collect and store your purchase history.
We may also automatically collect personal information from you using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may place on your device. You can find more information about the individual cookies we use and the purposes for which we use them in our (). This type of information may include the following:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet;
your login information;
browser type and version, time zone setting, browser plug-in types and versions;
operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information such as scrolling, clicks, and mouse-overs; and methods used to browse away from the page.
3. Use of your personal information
We may use personal information held about you in the following ways:
to fulfil your order (including acknowledging receipt of your order and communicating with you if there is a problem with the fulfilment of your order);
to ensure that your order is delivered correctly;
to maintain your account;
for accounting, billing, reporting and auditing purposes;
for verification or credit check;
for authentication and identity checks and to distinguish you from other users;
for the verification and screening of credit, debit or other payment cards;
for debt collection;
safety, security, training, legal and administrative purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys;
for customer service support and services such as identifying your purchasing preferences and requirements;
to monitor your use of our website in order to improve the user experience and ensure that content is presented in the most effective manner for you and for your device;
to enhance your shopping experience with us and tailor any marketing or advertising so that it is more relevant to you, for example to keep you up to date with our latest fragrances, perfumes, candles, cosmetics, make-up, skin and body care products, promotional offers and events;
to inform you of any changes to our services; and/or
to carry out marketing analytics to enable us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to assess, analyse or predict certain personal aspects about you, such as your preferences, economic situation, interests and/or location), for example, to build a picture of your interests so that we can tailor our communications to you to ensure that they are relevant and of interest to you and so that when you visit our site, we can tailor your experience so that it is easier to shop with us.
We may also match or combine the information we collect from you and the information you provide to us with information we receive from other sources (such as social media platforms). We may use the combined information for the purposes set out above (depending on the types of information we receive). This may include your contact details, demographics, social media interactions, preferences, shopping habits, interests, geographic location and age range. We may use this personal information to tailor and display advertising more relevant to you, either on our website or on third party websites (including social media platforms).
4. Legal basis for processing
We will only process your personal information if we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal information. In almost all cases, the legal basis will be one of the following:
Consent: For example, where you have provided your consent to receive certain marketing offers from us. You may withdraw your consent at any time, including by clicking the “unsubscribe” link at the bottom of any marketing email we send you.
Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way that does not unduly impact your privacy and other rights. For example, we will rely on this legal basis when we carry out certain market analyses to understand our customers in sufficient detail so that we can create new services and improve our brand profile.
Performance of a contract with you (or to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact and payment information to process your order and send the product to you.
Compliance with the law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
5. Opt-Out of Direct Marketing
You may at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link in the marketing emails you receive from us; or (ii) by SMS by following the “STOP” instructions provided with the message; or (iii) by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and changing your preferences.
6. Disclosure of your information
They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; developing customer segmentation and metrics to provide a cohesive view of our customer base; creating inspiring editorial content and features; and developing new products and collaborations to enhance your experience as a customer of
MAISON MASSIMO or other brands within the group.
From time to time, we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the proper operation and continuous improvement of this Site and our Services. We may share your information with selected third parties, including:
Suppliers and subcontractors for the performance of any contract we enter into with them or you (for example, to process your order and maintain your account, including authorising and validating credit or debit card transactions, providing delivery services, data analysis, etc.). These companies or individuals may have access to your personal data in order to perform their functions, but may not use that information for any other purpose.
Advertisers and ad networks that require the data to select and serve relevant adverts to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing habits and interactions with our websites. For example, when you have visited our website and then moved to another site, you may start to see our adverts displaying special offers or reminding you of products you have viewed on our website. The technology behind these adverts is based on cookies. More information on how we use cookies and how you can, if you wish, opt-out of cookies is included in our Cookie Policy. This processing constitutes profiling under the UK and EU GDPR. We process your personal data in this way because it is in our legitimate interests to provide you with a personalized experience on our sites and to provide you with personalized advertising and marketing, and depending on the method of carrying out such personalized advertising and marketing, subject to your consent to the use of your personal information for direct marketing purposes, where applicable.
Analytics and search engine providers that assist us in improving and optimizing our Site.
We do not provide your personal data to other companies or individuals for marketing purposes, unless you have indicated during registration that you wish to receive information about other companies' products, offers and services in areas such as luxury beauty, fragrances, cosmetics, home products and lifestyle.
We may also disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if MAISON MASSIMO (or its ultimate holding company and subsidiaries) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We may share your personal data where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our other terms and conditions or other agreements, or to protect our rights, property or safety (or the rights, property, safety of our customers or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
7. Where we store and process your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the country in which it was originally collected, including countries which have less stringent or no data protection laws than those in the EEA or the UK.
The reason for this transfer is that some of the operations we need to handle in order to enter into our contract with you are located outside the EEA or the UK, for example, they may be processed by staff operating outside the EEA or the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Where your personal data is transferred in this way, we will take all steps reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to ensure that it is treated securely and in accordance with this privacy policy. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure that your information is subject to adequate safeguards in the recipient country. If you are located in the UK or the EEA, you can contact us for a copy of the safeguards we have put in place to protect your personal information and your privacy rights in these circumstances.
8. Security and passwords
We use the latest high encryption technology to ensure that all transactional information is protected to the highest standards. Transactional information includes your credit or debit card details, your personal contact details and any other names and addresses you provide when placing an order for delivery to another address and your purchase history. If you have given your consent before entering the details required for the order process, our Site will retain your MAISON MASSIMO account details such as your name, address, email address and purchase history. Each time you log into your MAISON MASSIMO account to create a new order, you will be required to re-enter your credit card details.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
9. Third Party Websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. Data retention and destruction
We retain data for as long as necessary to provide products and services to you and others, as long as we are legally required to do so. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as necessary to protect us against a legal claim.
11. Rights of data subjects
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information and the ability to erase, restrict or receive a machine-readable copy of your personal information. To the extent processing is based on your consent, you may withdraw your consent at any time.
If you wish to exercise any of your rights, please email your request here.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the details below.
You may also have the right to lodge a complaint with a data protection authority if you believe that we have processed your personal information unlawfully or in a manner that infringes your rights. If you have such concerns, we ask that you initially contact us (using the contact details below) so that we can investigate and hopefully resolve your concerns.
12.For individuals located in Japan
If you are a resident of Japan, the sections based on the Personal Information Protection Act (“APPI”) as set forth below apply to you in addition to the disclosures set forth in the general sections of this Privacy Policy.
Joint use of personal information
We will jointly use your personal information as described below:
Personal Information Subject to Joint Use: Personal information to be collected as described in the “Personal Information We Collect About You” section above.
Common User Range: We and any member or brand within our group. Please refer to the following URL (www.maison-massimo.com) for specific company names.
Joint User Purposes: To achieve the purposes described in the “How We Use Your Personal Information” section above.
Responsible for managing your personal information: MAISON MASSIMO Paris
Acquisition of Personally Referable Information:
We may acquire referenceable personal information obtained from other companies, such as advertising companies, research and analytics companies, media companies, database management companies and affiliates, as personal data by linking it to personal data we already have and use it in accordance with the purposes described above.
Measures to Ensure Security Management:
If you would like to know more information about the security measures described in the "Security and passwords" section, please contact us by sending an email to customer service at contact@maison-massimo.com
13. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
14. Contact
Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email to:
maison-massimo.com
